Full Procedures and Forms:
What is a complaint?
A complaint is a chance for one or more students to express their dissatisfaction about the University action or lack of action and the standard of services provided. The procedure is made of 3 stages as follows:
What are the stages to Complaints?
Informal Process: Students should in the first instance try to resolve the issue with the most direct person involve. The Students Union can assist them in doing this by holding a meeting or an informal discussion.
Stage 1 (Formal): Students will need to submit a stage 1 complaint form and submit it to complaints@newman.ac.uk within three months of the matter occurring. The Students Union can assist them in filling out the form and provide any advice on what to include. If the complaint is not accepted, the student will be issued with a Completion of Procedure letter.
Stage 2 (Formal): If the student remains dissatisfied with the outcome of the stage 1 complaint, they may wish to submit a stage 2 complaint using the stage 2 complaint form. The form must be sent to complaints@newman.ac.uk within 10 working days of the student receiving the outcomes of stage 1. The Students Union is happy to assist students with completing this form and provide any advice on what to include.
Office of the Independent Adjudicator (OIA):
The OIA is an independent body that reviews student complaints against the University. Students may wish to take their complaint up with the OIA providing they have exhausted all of the Universities complaints procedures and the completion of procedures letter has been issued. Students must send their application to the OIA within 12 months of receiving the Completion of Procedures letter.
Contact for Assistance:
For enquiries or help with the Complaints, please contact the Student Voice & Advice Co-ordinator.