How to Submit a Complaint to Newman Students' Union
Submitting a Complaint about NSU
This NSU complaints procedure is for complaints against NSU by its members, the University, external agencies and members of the public.
Complaints may be made against elected officers, representatives of NSU, staff of NSU, the services or any other aspect of NSU. (There is a separate procedure for complaints concerning the NSU Elections, please see the election regulations).
All complaints made to Newman Students' Union should be clear on:
1. Why a complaint has been made;
2. If it has been resolved informally first, and if not why; and
3. How you would like your complaint resolved.
All our policies can be found within the Bye-Laws of the Constitution. Bye-Law G is on page 52, and can be found HERE.
To submit a complaint, please complete the form below. This form is submitted to the General Manager who will handle the case. The General Manager will aim to convene a formal meeting of the Complaints Panel, which shall normally meet within 5 working days of the complaint being submitted.
PLEASE NOTE: Due to the size of the organisation, this may take a little longer depending on staff availability and annual leave.
If your complaint is against the General Manager, please use this as a template to send your complaint to the President of the Students' Union (and Chair of the Board of Trustees) at su-president@newman.ac.uk
This NSU complaints procedure is for complaints against NSU by its members, the University, external agencies and members of the public.
Complaints may be made against elected officers, representatives of NSU, staff of NSU, the services or any other aspect of NSU. (There is a separate procedure for complaints concerning the NSU Elections, please see the election regulations).
All complaints made to Newman Students' Union should be clear on:
1. Why a complaint has been made;
2. If it has been resolved informally first, and if not why; and
3. How you would like your complaint resolved.
All our policies can be found within the Bye-Laws of the Constitution. Bye-Law G is on page 52, and can be found HERE.
To submit a complaint, please complete the form below. This form is submitted to the General Manager who will handle the case. The General Manager will aim to convene a formal meeting of the Complaints Panel, which shall normally meet within 5 working days of the complaint being submitted.
PLEASE NOTE: Due to the size of the organisation, this may take a little longer depending on staff availability and annual leave.
If your complaint is against the General Manager, please use this as a template to send your complaint to the President of the Students' Union (and Chair of the Board of Trustees) at su-president@newman.ac.uk
Submitting a Complaint about a Student
The Executive of NSU is responsible to its members for disciplinary action against members who breach policy, procedures, rules and regulations of NSU or who may otherwise bring NSU into disrepute. Therefore, the following procedures may be invoked when required to investigate allegations of misconduct by members and to determine any sanctions.
All complaints about students MUST be relevant to NSU and its policies. You may also complain about a student to the University, or, in severe cases which are often out of our control, contact the Police.
A Disciplinary Meeting shall only be called after an investigation by the General Manager (or nominee) has taken place and there is a legitimate case against the member. A legitimate case will be based on:
1. If the actions of an individual damages the reputation of NSU, rather than themselves;
2. If the actions of a member breach policy, procedures, rules and regulations of NSU, including Society regulations.
If the complaint does not fit into any of these categories, the complaint will not be upheld.
Please use the form below to submit a complaint about a student.
Complaints against a Society Committee Member
If you are part of a Society and are unhappy with a Society Committee Member, but your complaint does not fall within these two categories, NSU will encourage you to talk to other members of the Committee to seek a resolution. NSU maintains its stance that all issues MUST be dealt with informally in the first instance.
If you are still unhappy with the member of the committee, you can exercise your democratic right, as a paid member of that particular society to submit a vote of no confidence. There are separate processes for a vote of no confidence within a Society. For more information, please contact the Membership Services Coordinator (Activities) Marie Dodd on m.dodd@newman.ac.uk or the General Manager Ryan Beasley on r.beasley@newman.ac.uk
All complaints about students MUST be relevant to NSU and its policies. You may also complain about a student to the University, or, in severe cases which are often out of our control, contact the Police.
A Disciplinary Meeting shall only be called after an investigation by the General Manager (or nominee) has taken place and there is a legitimate case against the member. A legitimate case will be based on:
1. If the actions of an individual damages the reputation of NSU, rather than themselves;
2. If the actions of a member breach policy, procedures, rules and regulations of NSU, including Society regulations.
If the complaint does not fit into any of these categories, the complaint will not be upheld.
Please use the form below to submit a complaint about a student.
Complaints against a Society Committee Member
If you are part of a Society and are unhappy with a Society Committee Member, but your complaint does not fall within these two categories, NSU will encourage you to talk to other members of the Committee to seek a resolution. NSU maintains its stance that all issues MUST be dealt with informally in the first instance.
If you are still unhappy with the member of the committee, you can exercise your democratic right, as a paid member of that particular society to submit a vote of no confidence. There are separate processes for a vote of no confidence within a Society. For more information, please contact the Membership Services Coordinator (Activities) Marie Dodd on m.dodd@newman.ac.uk or the General Manager Ryan Beasley on r.beasley@newman.ac.uk
